Having recently purchased a secondhand Palfinger PC1500 crane for log deliveries, we encountered a problem with the main lift ram creeping back down under it’s own weight.
After numerous conversations & attempts at solving the problem ourselves to no avail I sent a message via Palfinger UK’s Facebook page.
Cassie very quickly replied telling me to ring the Service team so I rang & spoke to Dan who recommended I got a Service Engineer out.
One hour later Geordie Atkins arrived & diagnosed a faulty load hold sensor/valve, so it was back to Dan who told me they had a new valve & it would be sent out immediately for next day delivery.
By 11am the following day it had arrived and upon fitting the problem was solved.
The complete service from start to finish from Cassie, Dan & Geordie was fantastic – 10hrs from problem to fix.
I can’t recommend Palfinger UK’s service enough.